Frequently Asked Questions
Here you will find the answers to our most frequently asked questions.
- How do I cancel my reservation?
- I didn't get a confirmation email, what happened?
- What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
- What is the meaning of Free Waiting Time?
- Can I bring my wheelchair? Are your vehicles Wheelchair Accessible?
- Can I Call to Complete my Reservation? Can I make a Booking Over the Phone?
- Can I make a stop on the way to the hotel/airport?
- For an airport pickup, how far after I land should I ask to get picked up?
- How can I contact customer support?
- How do I request a Child Seat, Baby Seat, or Booster Seat for my Ride?
- If I'm headed to the airport, how long before my flight should I ask to get picked up?
- My Flight is Delayed, do I need to change my reservation?
- Ride Times - How long does it take to get to my hotel/the airport?
- Safety and Security. How do I know I can trust you?
- What do I get with a Standard, Business, or First Class type of vehicle?
- What does the Price Include? Is this Price for Round Trip/per person?
- Where do I go when I arrive at the airport? Where will my driver wait for me?